This Privacy Notice explains in detail the types of personal data we may collect about you when you contact us and how we store and handle that data safely.
Its possible that we’ll update this Privacy Notice from time to time but we will inform you of any significant changes. It will remain on our site for you to see.
Jarman Ward Ltd is the data controller.
2. Who We Are
Jarman Ward is a small but growing surveying business. For lots more information about us please visit the home page of our website at https://jarmanward.com.
3. Explaining the legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you ask us to provide you with building surveying or any other services, we’ll collect your address and other contact details to form the basis of our appointment agreement with you.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting the company to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example we might wish to contact you in the future to ask how well we have performed, where you heard about us and whether you’d like to be offered any further services. We also combine the history of many customers to identify trends in the kind of services we are offering.
4. When do we collect your personal data?
5. What sort of personal data do we collect?
6. How and why do we use your personal data?
We want to give you the best possible customer experience. This means ensuring we have accurate information about you to enable to us to deliver the service you have requested.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
Here’s how we’ll use your personal data and why:
Of course, you are free to opt out of hearing from us by any of these channels at any time.
You are free to opt out of hearing from us by post at any time.
Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.
7. Combining your data for personalised direct marketing
We want to bring you offers and promotions that are most relevant to your interests. We may also want to reward you for recommending Jarman Ward to your friends.
8. How we protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
9. How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
When you appoint us to carry out a service for you, we’ll keep the personal data you give us for up to twelve years so we can comply with our legal and contractual obligations.
10. Who do we share your personal data with?
We do not share your data with anyone without specific permission from you at the time.
Sharing your data with third parties for their own purposes:
We do not share your data with third parties for their own purposes except in the following instances:
· For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
· We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
· We may, from time to time, expand, reduce or sell the business and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
· For further information please contact our Data Protection Officer.
11. Where your personal data may be processed
Any processing of your data will take place within the UK.
12. What are your rights over your personal data?
An overview of your different rights
You have the right to request:
You have the right to request a copy of any information about you that Jarman Ward holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, Jarman Ward, Mansfield I-Centre, Hamilton Way, Mansfield, Nottinghamshire, NG18 5BR , or email firstname.lastname@example.org To ask for your information to be amended contact email@example.com.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
13. How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
14. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. Details can be found in Section 16.
15. If you live outside the UK
For all non-UK customers
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.
16. Any questions?
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:
This notice was last updated on 24/05/2018